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Complaints Procedure

Complaints Procedure

In this practice, we take complaints very seriously indeed, as we endeavor to maintain high standards of care and treatment. We do try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.

We welcome feedback and our aim is to learn from every mistake we make and to respond to patient concerns in a sensitive and caring way.

How to complain

If you have any concerns or would like to know more about our complaints policy, please ask to speak to either our Practice Manager Laura Dymott, your treating dentist or our Practice Complaints Manager Mr. Mansoor Esmail, all of whom will be happy to listen to your concerns and try to resolve the situation to your satisfaction.

If you wish to make a written complaint please send it to:

Enfield Dental Practice

253 Hertford Road

Enfield

EN3 5JL

If you are not satisfied with the result of our complaints procedure, you can contact one of the following organizations: 

 

NHS Treatment

North Central London Integrated Care Board, 

Complaints Team, 

Laycock PDC, 

Laycock Street, 

N1 1TH, 

Telephone: 020 3198 9743 

nclicb.complaints@nhs.net

 

Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 015 4033

www.ombudsman.org.uk

 

Private Treatment

Dental Complaints Service

37 Wimpole Street

London

W1G 8DQ

Tel: 0208 253 8000

Email: info@dentalcomplaints.org.uk

 

General Dental Council

37 Wimpole Street

London

W1M 8DQ

Tel: 0207 167 7000

www.gdc-uk.org

 

Care Quality Commission

CQC National Customer Service Centre

Citygate

Gallowgate

Newcastle Upon Tyne

NE1 4PA

Tel: 03000 616161

www.cqc.org.uk